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BASICS

Treat everyone with courtesy and respect.
Demonstrate professionalism and a positive attitude.
Return all phone calls and emails within two hours.
Meet all promised deadlines.
Always “go the extra mile” to close the loan.
Communicate with clients and borrowers and address potential problems
prior to closing.
Within four hours of receipt of closing instructions, send HUD-1 settlement
statement to all parties.
Within 48 hours of receipt of title order, complete the title commitment, and send to client.
Follow the Good Faith Estimate.
Start all closings on time.
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